If you’ve never been on a Disney cruise before and you don’t know how the onboard photo system works, hopefully this post will provide you with the basic information needed to easily and successfully navigate the system and end up with photos you are happy with.
ETA 2/26/17: The Fantasy, Magic and Wonder have removed the photo prints and binders and are now 100% digital. Prints can be purchased onboard but are not printed until your order has been placed. You cannot choose the print size, it is predetermined. Character meet photos are only available in 6×8, all others are only available in 8×10. The Dream still has the binders for each stateroom with all photos printed and placed inside for you to choose from.
Who They Are & What They Do
The photography on Disney Cruise Line is managed by a separate company called Shutters. They have photo opportunities set up all over the ship as well as at the terminal in Port Canaveral and at Castaway Cay. They take your photo which is then linked to your photo account through either facial recognition, by asking your room number, or by swiping your room key. At any time during your cruise, you can stop by Shutters (mid-ship, adjacent to the atrium) and view your photos. You can view them on a computer screen by swiping your room key at one of the kiosks during Shutters’ operating hours. Note that the facial recognition software is not fool proof, so try and remember each time you have your photo taken and then make sure the photo shows up in your account. If you notice you are missing any photos, ask a Shutters employee to help you find it in the system and add it to your account. It is usually a pretty simple process. You might also see photos of other people in your account, which you can mark as not belonging to you and they will then no longer show up.
About the Photos
I think the photo quality is great, but I am not a fan of the borders that they automatically add. Currently, there is not an option to have the borders removed and this is one of the most common complaints I hear about Shutters. Some borders are more obtrusive than others. Here are some of our Shutters pictures that will give you an idea of what the borders are like:
As for quality, I think the Shutters photos are better than my point and shoot (you can read all about my favorite waterproof camera here). I don’t own a DSLR camera, but I would imagine they would give you quality comparable to the Shutters photos. Here is the same photo from above taken with my point and shoot:
There is no denying that both their equipment and skills are better than mine!
How to Purchase Photos
There are different packages available for purchase that offer both printed and digital photos. You can make your purchase at any time during the cruise and even change it at a later time if you wish. You can purchase them either at the Shutters counter or at one of the Shutters kiosks on the ship (note: the kiosks are only operational during Shutters’ operating hours – it didn’t use to be this way). The amount is charged to your stateroom account. I will warn you that Shutters is a mad house on the final evening and final morning, so I try my hardest to complete everything that I can as early as possible during the cruise in order to minimize my time there on the final evening and morning. Also, you must purchase your photos while on the ship. Once you leave the ship, Shutters claims that you will no longer have access to your unpurchased photos or the ability to buy them. I have heard a few stories of people being able to track down their photos after the cruise with varying levels of success, but I think it is unlikely and you should not count on it. Also note that the Shutters photographers stop offering photo opportunities on the last full day of your cruise so that they can begin making the flash drives for people who want to buy digital photos.
Families in More than One Stateroom
The Shutters digital photo packages are sold per stateroom. This means that if an extended family of 20 is sailing together in 6 different staterooms, they cannot buy 1 unlimited photo CD for the photos from all 6 rooms. However, DCL/Shutters does make an exception for nuclear families (mom, dad and kids only – no aunts, uncles or grandparents who are in different rooms) who are sailing in 2 separate rooms. If this is your situation, you need to visit the Shutters counter as early as possible during your cruise and make sure that they are aware that you qualify for the exception of 2 rooms being included on one package and that you wish to use it. For the situation in which extended families are traveling in multiple rooms, here is how it works. If one person from a stateroom is in a photo, then that photo will appear in that stateroom’s unlimited photo package. So, if Mom, Dad, and kids are in 1 room and grandparents are in another, then any photo in which either Mom, Dad or a single child appears will be in Mom/Dad/kid room’s account. If Mom, Dad, kids and grandparents are all in a photo together, that photo will show up in both room’s accounts because at least 1 person from each room is in it. But, a photo of just the grandparents will not show up in Mom, Dad and kids account and likewise a photo of just the kids will not show up in the grandparents account. Be aware that while viewing your photos on a kiosk, this rule might not be apparent. On our first cruise, we sailed with my in-laws and photos of just the 2 of them were showing up in my account at the kiosk. I didn’t know any better and assumed that those photos would be included on the unlimited CD that I purchased. When I got home, they were not there. Phone calls and emails were unsuccessful in tracking them down.
ETA: After I typed out the confusing and convoluted explanation above, I visited the mycruisephotos.com website (more on that below) and found the following guidelines which explain it in a much simpler way, along with other helpful information:
The following are benefits of your photo package (digital or print):
· When purchasing any size digital photo package, you will take home all the photos seen on your kiosk account and can choose which photos to keep from home.
· Photos of your children aged 21 and under, who may be traveling in a separate stateroom are included.
· Artistic borders and templates as seen on all printed photos are included.
· Digital photos are in a size and resolution that allow for printing up to 8X10.
· “Unlimited” photos means all the photos in your photo kiosk account and/or all the photos prints that YOU collect while adhering to these terms.
The following is not included with your photo package (digital or print):
· Photos of others in your party not staying in your stateroom.
· Group photos, weddings, Quinces and other special occasion photography services.
· Generic stock photos of the ship, characters, ports of call, etc.
· Any special printing or retouching requests.
For larger families traveling together across multiple staterooms, we offer a discount on the Get the Picture! Unlimited discs: Purchase Get the Picture! Unlimited for one stateroom, and the second Get the Picture! Unlimited disc is 50% off the onboard price.
For pre-cruise purchases on MyCruisePhotos.com, you may purchase the first disc online and additional discs can be purchased onboard for 50% off the onboard price.
Price
Now onto the most important topic. These photos are not cheap. There is an option to pre-order some items prior to your cruise by visiting mycruisephotos.com. I have never done this but I have heard that the packages are 15% cheaper than what you will find onboard but I cannot personally verify this. Hopefully one of my readers can speak to that in the comments below. Even if you don’t want to preorder, visiting the site will give you access to some ideas of the prices for sailings within the next 2 months or so.
I went back through our old cruise information and surfed the internet to compile what I think is the most recent price lists. If you have sailed recently and noticed prices different than those below, please email me or comment below and let me know. Note that these prices are subject to change at anytime and may be different for your actually sailing, but hopefully it will give you a general idea of the type of pricing you can expect.
INDIVIDUAL PRINTS
8 X 10 $20.95
6 X 8 $14.95
PACKAGES (PRINTS OR DIGITAL)*
ANY 6 PHOTOS $99.95
ANY 10 PHOTOS $149.95
ANY 15 PHOTOS $199.95
ANY 20 PHOTOS $249.95
*If purchasing a digital package, you do not have to decide which photos you want while on the ship. Your flash drive will have decent size proofs of ALL of your photos and when you get home, you can choose which 6/10/15/20 you want and you will then be allowed to unlock the full resolution images.
LENGTH OF CRUISE DIGITAL PACKAGE (i.e. all photos taken on your cruise)
2 NIGHT SAILING $199.95 + $50.00 to add prints
4 NIGHT SAILING $229.95 + $75.00 to add prints
5 NIGHT SAILING $249.95 + $50.00 to add prints
7 NIGHT SAILING $349.95 + $100.00 to add prints
12 NIGHT SAILING $399.95 + $100 to add prints
14 NIGHT SAILING $399.95 + $100 to add prints
I know that there is also an option to order a custom photo book while onboard but I have never explored this idea and therefore don’t have any knowledge about pricing how it works. I do know that you have to design your book at a kiosk while on the ship, and then they mail you the book after you get home.
I know that is a lot of information and I have probably left something out. If you have any questions, please don’t hesitate to email me at disneycruisemomblog@gmail.com, or ask in the comments below, and I will do my best to answer them.
As always, don’t forget to like me on Facebook (click here) and follow me on Pinterest (click here) for all of the latest Disney Cruise Mom Blog updates!
Laurie Nusbaum says
I personally love the Disney borders! We bought the package that allows you to take all of your prints before our sail date and received a $50 discount. So we paid $299 for 196 8×10 great quality photos. We did Disney Wonder Alaska and we loved it so much we booked Western Caribbean while we were on the ship and received 10% discount and $200 ship credit. Disney did not dissapoint!!
Elizabeth Clapper says
How much for a Castaway Cay wedding?
Disney Cruise Mom says
I don’t know how much a wedding would cost. I don’t think they publicize those prices. You would have to call DCL and ask.
Heather Rourke says
Our wedding cost $3k. It was on a private deck on the back of th ship. Castaway Cay was already booked for a wedding well in advance. And does cost considerably more. This price was for our wedding in 2012.
Phyllis says
I am thinking of purchasing the photobook and am curious if anyone has any experience with it. It looks like a good deal, 34 pictures that I choose, bound in a souvenir book for $139. Any pros? Cons?
Thanks!
Disney Cruise Mom says
I have no experience with the photo book. Hopefully someone else who has can chime in!
Phyllis says
I hope so. My concern with the value is that since it’s only a 3-day cruise, are there “enough” photo opps to make it worthwhile. Although, at $20+ per picture, I think it will be regardless.
LOVE YOUR BLOG!
Disney Cruise Mom says
Thanks! So glad you’re enjoying the blog! You are right, with a 3 day cruise you will have to be very diligent about taking advantage of photo ops, especially if you will be leaving the ship both days. There will definitely be enough opportunities, you just need to make sure and seek them out and make the time to do them. Enjoy your cruise!
Phyllis says
One last question, sorry to bug you; are there photographers on Castaway Cay?
Disney Cruise Mom says
No worries! I’m always happy to answer questions. There are photographers on Castaway Cay. There is a photo op right as you get off the ship with the ship in the background, and there are also roaming characters with photographers as well as roaming photographers on the beach. Last time I was there, one approached us on the family beach and took our picture with the ship in the background.
Renee says
Phyllis,
Are you taking your 3 day cruise in December? My daughter and I are going the end of January and I have been trying to decide about the pre-package digital photo for $194.95. Wasn’t sure if it would be worth it. Please share your experience, especially if you are going in December 🙂
Elizabeth Davis says
Quick note to add regarding the phonebooks. I purchased one for our 4 night 5 day bahamas cruise in 2014. I was here researching whether to pre purchase or wait until the ship for the cruise we are taking March 2017. I love, love, love our photobook. It was very easy to put together on the ship. I agree the last night is a little crazy. I tried to keep adding throughout the ship whenever I had a minute. I am debating not buying the disc or many prints because I really liked the phonebook. Hope that helps!
PHYLLIS says
Woohoo! Then it’s totally worth it! ;0)
Olesya Luraschi says
Thanks for the info, wish I had read this post before we did our first cruise! We just booked our second one:
http://sleepdeprivedinseattle.com/2017/01/18/how-i-saved-3590-on-a-disney-cruise/
Jodi says
Can photo books be ordered for a multiple stateroom party? Our 13 member family is going and I’d love to include pics of every one.
Disney Cruise Mom says
Hi Jodi! That is a great question that I don’t know the answer to. I’m not sure if the kiosks where you design the photo books will let you access more than one account at the same time. The Shutters people there will be able to help you out and figure out if there is a way. If not, you could buy the digital photos that you want and then use a site like Shutterfly to make a book after you get home.
Ali W. says
Will the photographers take casual photos as well for instance at the pirate party , Oceaneers club , or playing on the beach at Castaway key or just portrait and character settings? How would you get them to take your photos? Thank you.
Disney Cruise Mom says
Hi Ali! Onboard the ship, it is mostly portrait and character settings. The only time I have seem roaming photographers is in the main dining rooms at dinner. It’s not every night, but at least once during your cruise, they will walk around the dining rooms and take photos of the people at your table (usually everyone on one side of the table, then the other). It is kind of awkward but I have gotten some of the best pictures of my kids that way, so I always try to do it. On Castaway Cay, I have seem roaming photographers many times. I have never sought them out, but once they did walk up to me and my kids and ask if we wanted some pictures, so we did. Your best bet is to just keep an eye out for them, mostly on the family beach. When we encountered one it was earlier in the day, FWIW. I have never seen roaming photographers at the pirate party or Oceaneers club. Hope this helps!
Tamela Gentry says
I collect the flash drives from Carib cruises. Carnival has the adorable little ship. Disney gave us the “box” for our flash drive with a tacky cheap, ugly flash drive that obviously didn’t fit the collector box . When we inquired about it, they told us the collectible flash drives were defective. This added to the other disappointments of our Disney cruise. I still want my ugly flash drive replaced. How would I go about this? Any help would be appreciated!
Disney Cruise Mom says
I have never bought the flash drive since they switched from CD’s, so I didn’t know about the collector one. Have you tried calling DCL customer service?
James says
On our last cruise (a 7-night), we opted for the photobook, which we created on the cruise at the shutters kiosk and then received in the mail a few weeks later. I have to say that it is the best value of any of the options. It was less than half the price of the length-of-cruise CD (i think it was about $140) and we were able to get over 30 photos into the book.
I would definitely recommend the photobook option and possibly splurge on a print of that one family portrait shot if it was suitable for framing.
Disney Cruise Mom says
Thanks for the tips James! I didn’t realize the photo book was such a good value. I will seriously consider it for our upcoming 14 night Panama Canal cruise because I’m sure the unlimited CD price will be astronomical. Plus, we will have plenty of time to create it. I love your blog BTW!
Monica says
She said in the post that the 14 night cruise unlimited photo CD was $399. I’m thinking that is a good price, especially compared to $349 for 7 nights! I am also going on the Panama Canal cruise at the end of October and was searching for the price of the unlimited CD.
Disney Cruise Mom says
Monica, FYI I have the sheet that shows all of the Shutters prices from our Westbound Panama Canal and will be posting it on the last day of my trip report.
Monica says
Thanks, I see you are only up to day 11 right now.
I do have a question though. Instead of booking an hour photography session, do you think I can bring my son’s cap and gown onboard and get graduation pics on formal night? I’m not wanting an entire hour and would like them to be included on the unlimited CD.
Disney Cruise Mom says
I don’t see why that would be a problem. There is always at least one night where a plain white background is set up in the atrium so that might be a good option for graduations photos. I think as long as you don’t hold up the line with tons of poses and just use the same amount of time that most people use, then no one will have a problem with it.
Mike P. says
Just off the Disney Fantasy last Saturday, March 18. There were still photo prints and binders so at least this ship has not gone fully digital. I do recommend the advance purchase of the photo package as it gives a discount as compared to the full price of purchase on the ship!
Disney Cruise Mom says
Thanks for the updated information and recommendation!
Shari says
This will be my 4th Disney Cruise and I did not know about pre ordering the pics! Thanks so much for the $50 savings and for telling us about linking the rooms for our kids pics also!! We love all things Disney also! We are taking the Alaska Cruise in July and my young adult children requested that we go back to Disney Cruise Line!
Disney Cruise Mom says
You’re so welcome! We just booked Alaska for 2018! Enjoy your cruise!
Nicole says
Hi,
Just curious – we are not quite sure which photo option we are going with yet (we go on our first Disney cruise in June!) but in general, have you ever encountered any hesitation with staff members not wanting to take pictures on your behalf with your own camera (especially at the ticketed events or on Castaway Cay?) I hope that made sense 🙂
Thanks for this information BTW, very informative and appreciated!
Disney Cruise Mom says
Hi Nicole! At character meets, the Shutters photographer will not take any with your camera, but the staff member who accompanies the character (called the “handler”) will gladly take photos with your camera. They always act like they expect it and I have never seen any hesitation. Anytime there is not a character or a handler, like in the atrium in the evenings when they have backdrops set up, then you are welcome to take pictures with your camera but someone in your party would have to do it, or you could ask a fellow cruiser to do it as there is not a staff member there, only the shutters photographer. Hope this helps!
Nicole says
Thanks so much for the quick response… I can’t wait for the cruise!!!!
Barbara says
I traveled the fantastic Disney cruise line on April 1 -7,2017
I paid for a photo book for $149.99 I was told the book would arrive at my home in 3-4 weeks. It is may 21 and I have NOT received my book
The mgr of Shutter helped me composite it and when I left the
Kiosk I felt confident but I am so disappointed right now
Disney Cruise Mom says
I’m sorry that you are having problems. Have you contacted Disney Cruise Line and asked them to look into it for you?
T says
I’m considering options for a 14-night Panama Canal cruise and am wondering about how many photos on average you would have on a cruise this length. I’m trying to decide if the length of cruise photo CD would be worth the EXTREMELY high price.
Disney Cruise Mom says
I just got off a 14 night cruise and the all inclusive digital option was $399.95. It’s hard to say how many photos you will have because it varies greatly depending on how many characters you meet and how many portrait opportunities you take advantage of. If you are trying to get a lot, you could easily have several hundred. We didn’t particularly try to get a lot and ended up with about 60. I only bought 2 individual prints on our cruise, one of our whole family on formal night and the whole family on pirate night. I took my own photos at all of our character meets. I could have asked a fellow cruiser take formal & pirate night shots of us and not even had to buy those. If this had been our first cruise, I probably would have sprung for the all inclusive option but since we have done so many and met so many characters, there are just other things I would rather spend that money on now.
Lisa says
We have two rooms on our upcoming cruise. Our two daughters who are in there 20’s will be in one room and my husband and I in the other. Can I purchase one photo package and use it for all of us? Thanks
Disney Cruise Mom says
Hmmm, that is a tough one. If a nuclear family is in 2 rooms, with mom listed on one reservation and dad listed on the other, then they should allow you to purchase 1 package that includes the photos for both rooms. But, because your daughters are adults and on a separate reservation without mom or dad, I do not know if they would let you. You should call DCL and ask (or have your travel agent do it if you are using one). If it is not too late, you may consider swapping one daughter and one parent on the reservations so that there is a parent in each room. It won’t matter where you sleep, and once onboard you can get your cards changed at guest services so that everyone’s card opens the room they will be staying in, but it may help you plead your case for one photo package. I hope this helps!
Disney Cruise Mom says
Lisa, I just read that kids over 21 in a separate room will not be included on the unlimited photo package. I think the only way to get around this is to swap the names on the reservations like I mentioned in my previous reply, and even then it’s not a guarantee. You will have to ask DCL to get an answer for certain.
Lisa says
Thanks for the info
Lisa O'Driscoll says
We’re going on a Disney cruise in September and this is great info! I knew I wanted a photo package but wanted to know ahead of time what my options were so I had some time to think about it! Thanks so much for sharing!
Disney Cruise Mom says
You’re welcome Lisa! I hope you have a wonderful cruise!!!
Christina says
The photo books for a 7 night cruise were $150 (I believe when I ordered it in 2013). Yes you build it on the kiosk, however we got it at the end of our cruise when everyone else picked up their pictures. We usually get the all pictures cd, but couldn’t afford the extra on a 7 nighter.
Disney Cruise Mom says
Thanks for the info Christina! That is so helpful!
Janella says
We are travelling in a big family- 4 staterooms . Do they track the photos by bands – like at Disney World? If so is it possible to use one band for all staterooms? Also, since there are 5 in my family, our eldest daughter (10 years) will be sharing a room with her grandparents. Is it possible for our rooms to be connected for the photos since she is staying in a different room?
Disney Cruise Mom says
Hi Janella! They used to track photos by asking to swipe your room key, but on my last cruise they just asked our room number and wrote it down. Sometimes they use facial recognition as well. Either way, they allow nuclear families in different staterooms to be in the same photo package, but not extended families. Just talk to someone at Shutters at the beginning of the cruise to verify that your daughter will be in your photo package. Any photo with at least one of your nuclear family members will be in your package, even if others (grandparents, etc) are in it as well. So, a photo of just the grandparents will not be in your package, but a photo of the grandparents with your daughter would be. I hope this makes sense. If you buy the unlimited photo package and still want photos of extended family members, you could always purchase those separately.
Laura says
We are getting ready to go on a Star Wars Day at Sea cruise. My son is signed up for the Jedi training. Do you know if they take pictures of that like they do at Hollywood studios? Trying to decide if I should get the all cruise package or not. Thanks!
Disney Cruise Mom says
Hi Laura! I don’t know if they do or not, but I’ve been told that if you purchase the all-inclusive package prior to the cruise and then decide onboard that you don’t want it, you can return it for full credit. I would call and double check before you purchase it though, just to be sure.
Liz says
Hi Laura,
We are also going to the Star Wars cruise on Feb 17th. May I ask you how did you signed up for the Jedi training prior to the cruise? I’d love to sign up my daughter as well. Thank you in advance.
Laura says
I signed up for Jedi training with our other excursions.
We just got back from our cruise on Saturday and it was fabulous! They do not have photographers during the Jedi training but do allow you to take photos. I did purchase the all-inclusive photo package and I’m so glad I did. There were so many times we saw characters without expecting to and we got some great photos! I believe I ended up with almost 170
Carrie says
I was curious if you know- we bought the drive with all our photos however I am having a hard time with where to print them. I adjusted pictures on Shutterfly thinking the borders would print on a 4×6 or 5×7. However all the pictures were cut off when I received them. Same at Walgreens. Are the pictures only printable in 8×10 size??
Disney Cruise Mom says
Hi Carrie! I’ve never tried to print my photos so I’m afraid I won’t be much help. If it were me, the next thing I would try would be resizing the 8×10 photo in a photo editing software before uploading it to Shutterfly or Walgreens (instead of letting their website do the resizing). I use one called GIMP that is free to download and pretty simple to use. If you need help, email me one of your photos and I’ll resize it for you and then you can test it.
Nancy says
We’re going on a Wonder Cruise to Alaska. I had wanted to take the opportunity of having the family together to take a formal picture. I thought Shutters was the service where you’d schedule that portrait sitting. But, I don’t see anyone mentioning that. How do I call Shutters directly to see if I can make such an appointment?
Disney Cruise Mom says
Hi Nancy! There are 2 ways to take family pictures through Shutters. During the evenings, they will have different backdrops set up in the atrium lobby area, usually 3-5 choices. You can stand in line (if there is one), and then when it’s your turn, you can tell the photographer that you want some family pictures and he will do several different poses, people combos, etc. – pretty much whatever you tell him to do. You would purchase these photos through Shutters, either individually or in a package, and either digitally or printed. The other option is to book a portrait sitting in the Shutters studio, which would be a private photo shoot with a solid black backdrop. I have never seen a way to reserve it online, I am pretty sure it has to be done on the ship. But, I don’t think very many people do it so you should have plenty of options available. If you really want to book it before, you should call DCL and see if they can do it (or have your travel agent do it if you are using one). The prices are not easy to find online, but on our last cruise on the Wonder in April/May 2017, someone in our FB group had it done and reported these prices, all for digital files on a USB drive: 5 photos for $550, 12 photos for $900, 100 photos for $2500. She said that only black & white was available and that color was not an option. I hope this helps!
Monica Biddings says
Hello. My daughter and I are going on the Disney Dream in May of this year. I was thinking of purchasing the digital package but I’m confused about a few things. Do I need to bring my own USB? For the price I would think not. Also, am I supposed to bring m laptop to download these pictures before I leave the ship? It sounds like you download the pictures on your computer prior to departing the ship. Lastly, do they send you a link a few days later along with the rights to print the pictures?
Nic says
Just a family of 3 (mum, dad and 7yo DS) Wouls like to take up the photo package, but concerned about which option is best.
I think 10 digital prints is poss. enough? The next option is 20, I m just torn about which you think is enough? I’m thinking 10 pretty amazing shots, is more than enough on a 7 day cruise.
Your advice is appreciated
Disney Cruise Mom says
Hi Nic! Do you plan to take a lot of photos with characters? If so, I would guess that you will want the 20 package. If not, the 10 will probably do. Although I have never done it, I have heard that you can prepurchase photo packages before your cruise, and then get a refund on board if you change your mind during the cruise. So, you could prepurchase the 20 package and then change it to 10 towards the end of the cruise if you realize there aren’t 20 photos you want. If you don’t plan to purchase the photo package until after you board the ship, this would also work as they allow you to change/adjust your photo package up until the last day of the cruise.
Christen says
We are sailing in December. My husband and I are in one room and our son (3) is in the adjoining room with my parents. Would we qualify to link the rooms for 1 package? If so, then pics of just me and my husband would be included, pics of just my parents would be included, right?
Disney Cruise Mom says
Any picture with either you, your husband, or son in it would be included in your unlimited photo package. Photos of just your parents alone would not. So, your parents with your son would be included, or your mom with you would be included. But, not your parents alone. Even if photos of just the parents show up on the kiosk and appear like they will be included, they will not. This happened to me on our first cruise when our in-laws sailed with us. I didn’t know better and just assumed they were included and didn’t find out until we got home.
Amy says
Any suggestions for buying a photo post cruise? I read where there’s a form and they can see if they find it if cruise was very recent but the post was from a couple years ago…any insight? Meant to get back up to Shutters before debarkation and didn’t last week.
Disney Cruise Mom says
Hi Amy! If you go here https://image.freshdesk.com/support/home, then scroll down to the “Purchasing photos after your cruise” section, you’ll find out how. Chances are slim, but you can try. I hope this helps!
R. Jacobs says
I ordered a mouse pad while on a Disney cruise with my famile to be on the pad. I just received the mouse pad and part of the photo that was to be used is missing. So now what do I do?
Patty C says
Hi, we cruised on Disney Wonder mid September, ordered the 34 picture photo book. Received it in mail pretty quickly but our book was printed with wrong background. It’s the Alaska background which was NOT the cruise we took! Ive been trying and trying since then to find out who to contact…NO luck. It isnt Shutters.
Would love to get it corrected to show family and friends.
Please help.
Disney Cruise Mom says
Hi Patty! If you go here: https://image.freshdesk.com/support/solutions/articles/224949-products-delivered-post-cruise you should be able to contact someone who can help you. I hope this helps!
Angie C says
I’m so glad I read this. Was in limbo about pre ordering but I think I will since it’s our first family vaca!
Mary says
Do the photographer take pictures when your on excursions such as swimming with the dolphins
Disney Cruise Mom says
Hi Mary! The Disney photographers do not, but most (if not all) of the dolphin facilities have their own photographers and you can purchase pictures from them. I suggest looking at the facility’s website before you cruise so that you can know what to expect.
deb spaedt says
we just finished our Disney Dream it was A ONCE IN LIFE TIME taking all 6 grands and their parents I am very disappointed in the shutters photo I purchased the package before the cruise and paid for it. We linked the rooms together but I have a very disappointed 5 yr old since her cousin got all of her princess pictures but BECAUSE she was in the other stateroom we did not get her pictures and no one said that we could have purchased those for another 50 dollars. ??????? She has none of her with frozen or the princesses by herself
This cruise cost us close to 15,000 dollars and we aren’t given the pictures. I will never again recommend this to our friends or family that have young children .Only half of my family is represented on this cruise. I guess I should have bought an expensive camera and had my family take those memories for us. We were considered second class citizens on this cruise since this was our first time with Disney Cruise Line when my travel agent called and asked about our trip I explained how it was difficult to get tickets for the frozen and princess events.
Alejandra says
Hi,
We will take a cruise in Oct 2021 and I can confirm that you get a better price if you book your pics packages before boarding:
– Unlimited digital package is 295,95USD (pre-cruise price) vs 349,95USD (onboard price)
– Package of 10 is 149,95USD – no difference pre-cruise and onboard.
– Package of 20 is 249,95USD – no difference pre-cruise and onboard
– Photobook Keepsake is 139,95USD (pre-cruise price) vs 149,95 (onboard price).
Shutters Portrait Studio is an option you don´t talk about, I haven´t tried but it is a 30 min private session, you get up to 100 digital photos, and the price is not shared before hands, so I guess it is always the same price and you book an activity without really knowing the price.
Thanks again for sharing your experience!